Why am I not receiving phone calls and text messages?
There may be a delay of up to 24 hours before your new phone number is fully active and registered on the Nucleus network. So even if outgoing calls and text messages are working, you may have to wait a little longer before incoming calls and text messages start to work. If your Nucleus number is not fully operational after 24 hours, please contact support@nucleus.com.Some readersHow do I access my voicemail to check messages or change my greeting?
Simply dial your extension number from the Nucleus App and follow the instructions.Some readersHow do I update my Caller ID?
To update your Nucleus Caller ID, sign up for Nucleus PRO, then submit a request to support@nucleus.com. Please include your company name, phone number and the Caller ID you would like to display. Caller ID must be 15 letters or less including spaces and must not contain any special characters.Some readersHow do I change my company name?
In order to change your company name, the primary account holder must login via the Desktop Version. Login Select the gear icon from the menu on the left side of your screen. Gear side bar A new window will open. Click Company and select the pencil icon to edit. (https://storage.crisp.chat/users/helpdesk/websitFew readersHow do I download the Nucleus app to my phone?
You can download the Nucleus app to your phone by following the links available here: https://signup.uc.nucleus.com/download The app is only available in the US and Canada app stores. App QR CodeFew readersHow can I move or port a phone number to Nucleus?
Yes, you can port or move your phone number to Nucleus for a fee of $25. To start, sign up for a Nucleus business system. Then email support@nucleus.com with your business name and the number you wish to port. We will be in touch with a document for you to complete which will help us start the process.Few readersHow do I update my Automated Attendant?
For advanced customization of your Auto Attendant, sign up for Nucleus PRO. Submit a request to support@nucleus.com with your automated attendant script and the extension numbers. Example: Hello and thank you for calling company ABC. If you wish to speak with our accounting team please press 1. If you would like to reach our sales team please press 2.Few readersHow do I change or add more extensions?
Nucleus works best when you have a team! To add users to your Nucleus system follow the steps below: In the Nucleus desktop app, click the gear icon. Gear Icon On the Users page, click + and add the email addresses of the team members you want to invite. Users Page You can add as many users as you wantFew readers