• What is the Staff Directory and how do I add team members to it?

  The Staff Directory allows your AI Attendant to transfer calls to team members by name or role. If a staff member is unavailable, the AI Attendant will take a message and send it via email or SMS (Premium only). To add a team member to your Staff Directory: Login to your Nucleus account. Navigate to Attendant Staff Directory. Click ‘Add Staff.’ Enter the team member’s details: Full Name Email Address Phone NumberFew readers

• How do I teach my AI Attendant with Business Information?

  This section allows you to teach your AI Attendant about your business. Your AI Attendant will use this information to answer customer questions. If you entered a website URL when you signed up for your Nucleus AI Attendant, you may already have pre-populated information cards in the Business Information section. You should read these over to confirm the content is accurate. To add or remove Information Cards: Login to your Nucleus account. Navigate to Attendant TFew readers

• How do I bring my existing business phone number to Nucleus?

  This service is exclusive to Premium users. Email us at support@nucleus.com with the request to "Port ". We will need to know your current phone carrier, your Nucleus phone number and the email you registered. You will not be able to make outbound calls through this phone number. It will handle inbound calls to your AI employee, who can provide information as trained, transfer calls to the team members you have set up or take messages for them.Few readers

• How do I login to my Nucleus account?

  Visit Nucleus.com and click ‘Login,’ or go directly to app.nucleus.com/signin. Enter your email and password, then click ‘Sign In.’Few readers

• How do I downgrade to a Free account from Premium?

  If you have a Premium Account and you wish to downgrade to a Free Account: Login to your Nucleus Account Click on your Account Avatar at the top right-hand corner of the dashboard. Select Billing Select Cancel Subscription Confirm Cancellation Your Premium Account will downgrade to a Free Account at the end of your current billing periodFew readers

• How do I change my business timezone?

  Remember, the Nucleus system will apply your Timezone setting to the Available Hours you set for each team member in the Staff Directory. To change your Timezone: Login to your Nucleus account Click on Attendant in the left hand menu, then click on the Settings tab Select your business's Timezone from the drop-down menu and click the Save button at the top of the dashboard to save your changes A green success message will appeaFew readers

• How do I upgrade to Premium?

  To upgrade to Premium: Login to your Nucleus account Click on your Account Avatar in the top right hand corner of your account Click on the green "Upgrade to Premium" button and enter your payment detailsFew readers

• How do I assign roles so that my AI Attendant can transfer calls based on callers' requests to speak to a department?

  Roles are any job titles or tasks a team member is responsible for. Roles tell your AI attendant who to transfer calls to based on callers’ inquiries. To define a staff member's role: Login to your Nucleus account Click on the Attendant page and Staff Directory tab Click on the staff member you want to add a role for In the Team member roles field, type the team member's role, such as "billing", "CEO", or "analyst". Hit Enter/Return or Tab on your keyboard Enter as many roleFew readers

• How do I customize my AI Attendant's Greetings?

  Your Nucleus account is pre-configured with a standard Welcome greeting. This greeting includes your company name as it appears in the “Business name” field on the Attendant Training page. Your Nucleus account is also pre-configured with a Goodbye message. Your AI Attendant will say this message on a “best effort” basis. This means your AI Attendant will use conversational cues to detect the caller’s intention to end the call. To customize your Attendant’s Greetings: Login to yourFew readers

• How do I sign up and get an AI employee for my business?

  How to get your free AI Attendant To create your Free Account and get your AI employee working for you: Go to Nucleus.com and click ‘Activate Now’ (or go to app.nucleus.com/register) Complete the form: Enter your Email Address Pick a password Check the box to agree to our Terms of Use and Privacy Policy Click ‘Sign Up’ NowFew readers

• How do I close my account?

  ⚠ Closing your account is permanent and non-reversible. Any remaining time on a paid subscription will be forfeited. Your Nucleus phone number will be deactivated and re-assigned to a new customer. To close/delete your Free or Premium account: Login to your Nucleus account. Click on your Account Avatar in the top-right corner. Select ‘Account.’ Select ‘Close Account.’ Confirm that you want to close your account. Downgrade (https://helpdesk.nFew readers

• How do I reset or change my password?

  To change your password: Login to your Nucleus account Click on your profile Avatar at the top right-hand corner of the dashboard Click on Account Click on Send Password Reset Link and follow the instructions in the email sent to you.Few readers

• How do I add or remove Information Cards?

  To add or remove an Information Card: Login to your Nucleus account. Navigate to Attendant Training Business Information. Click ‘Add Information Card.’ Enter a Subject (question or topic). Enter a Body (detailed answer). Click ‘Save.’ Call your AI Attendant to confirm to test them. To remove an information card, click Remove card.Few readers

• How do I change my Attendant's voice?

  Go to the Attendant Settings page, select a voice from the Voice Profile dropdown, and click ‘Play Voice Preview’ to listen. Premium users have access to additional voices which are labelled wit a Premium sticker.Few readers

• How do I remove a staff member from the Staff Directory?

  To remove a Team Member from your Company Directory: Login to your Nucleus portal Navigate to the Attendant Staff Directory page and click on the name of the Team Member you wish to remove Click on the three dots at the top-right hand corner of their profile and click Delete Confirm and click SaveFew readers

• How do I change my business name so my AI Attendant will answer my calls with a different name?

  Login to your Nucleus account Navigate to the Attendant Training page Change your business name in the Business Name field at the top of the pageFew readers