• What’s included in my Free Play & Don't Pay Account?

  In the Free Play and Don't Pay account you can: Change your business name (the name your AI employee will say as part of the standard Welcome Greeting when they answer your phone number) Select your time zone (so your AI employee knows when you are available) Input customized Welcome and Goodbye greetings Select from different AI employee voices Add 1 team member to your Staff Directory and tell your AI employee when they are available to receive calls. When the tPopular

• Can my AI Receptionist answer my existing business phone number?

  Yes, this feature is exclusive to Premium users. If you want your Nucleus AI employee to answer your pre-existing business phone number: Upgrade to Premium Email us at support@nucleus.com with the request to "Port ". We will need to know your current phone carrier, your Nucleus phone number and the email you registered. You will not be able to make outbound calls through this pSome readers

• Can my AI Receptionist transfer calls to international numbers?

  Not yet, but hopefully coming soon. Your AI employee can only transfer calls to most North American destinations. You can still register for the service and select a US or Canadian number. If you mark your team members as unavailable, then they will be emailed any messages left for them.Some readers

• I didn't get an email notification about a missed call?

  Check your notification settings: Login to your Nucleus dashboard In the Attendant Staff Directory, select your name to open your Team Member profile Verify your Notification Method is set to Email Verify there are no typos in the email address field If your email address is correct, check your spam/junk folder. It may be beneficial to add donotreply@nucleus.com to your safe list or contSome readers

• Why am I blocked from transferring calls to my number?

  Your Nucleus AI employee can transfer calls to most major North American destinations, but not international numbers. Certain high-cost North American destinations are blocked.Some readers

• How many Information Cards can I add to my Business Information section?

  You can add as many Information Cards as you need to tell your AI employee about your business, however Free accounts are limited to 1,000 characters across all cards. Premium accounts can enter 10,000 characters across an unlimited number of cards.Few readers

• Can I be notified of missed calls by both Email and SMS (Text message)?

  If you are a Premium user, you may choose to receive messages about missed calls either by Email or SMS (text), however, not both at this time. If you are a Free user, you will receive messages exclusively via Email.Few readers

• What's included in my Premium account?

  In the Premium account you get all Free account features plus: Choose between email and SMS text notifications for missed calls and messages. Add up to 100 Team Members to your Staff Directory Enter up to 10,000 characters of Business Information to teach your Nucleus AI employee about your business so it can answer callers' specific questions Bring your existing business phone number to the Nucleus solution and have your AI employee answer your existing business phonFew readers

• Are you adding new voices?

  Yes! We’re working with premium voice providers to introduce more realistic AI employees.Few readers

• How long does deployment of the Enterprise product take?

  Most enterprise clients are fully operational within 1-6 months, depending on complexity. Healthcare and retail implementations typically complete in 4-8 weeks.Few readers

• What do the Availability Settings mean in the Staff Directory?

  When adding a team member to the Staff Directory, their Availability so your AI employee knows when to transfer calls to them, and when to take a message instead: Login to your Nucleus portal Navigate to Reception Staff Directory page Select a team member to set their Availability In the Availability drop down menu, select from: Available. Send calls through: Your AI employee will always route calls to this Team Member, regardless of the day or time of day.Few readers

• How secure is Nucleus?

  We are working towards SOC 2 compliance, HIPAA, and GDPR all to be completed end of 2026. See our Security Center for more details.Few readers

• What is Nucleus AI Receptionist and what can it do for my business?

  Nucleus is your AI phone agent that sounds human and works 24/7 so you never miss another call.Few readers

• How many team members can I add to the Staff Directory?

  Free account holders can add 1 team members to the Staff Directory and Premium account holders can add up to 10 team members. Pro users can add up to 20 team members.Few readers

• Where can I find my new Nucleus AI business phone number?

  Your AI-powered business phone number is displayed at the bottom of your portal menu. Your AI employee is available to answer calls 24/7/365 that come into this number.Few readers

• How do we get started with your Enterprise product?

  Book a demo to see our Enterprise platform in action. We'll analyze your needs, design a custom solution, and provide a detailed implementation timeline. Most clients see ROI within the first quarter.Few readers

• Does Nucleus have an affiliate/referral program?

  We do! Find all the details here, but we offer a 30% commission on subscription payments from your referrals for the first year! Affiliate and Referral ProgramFew readers

• What's included in Enterprise support?

  With our Enterprise product you get white-glove implementation, dedicated customer success manager, custom SLAs, priority support, and ongoing optimization. Your success is our success.Few readers

• Do the voices sound human or robotic?

  Nucleus AI employee voices sound completely human. Our conversational AI carries on natural conversations - no scripted responses or robotic voices.Few readers

• Do you customize your Enterprise product for our specific business?

  Every Enterprise deployment is tailored. We configure workflows, integrate your systems, train AI on your processes, and provide dedicated support throughout implementation.Few readers

• What is your uptime guarantee with the Enterprise product?

  Our infrastructure currently processes over 600 million minutes monthly with enterprise-grade reliability. Uptime commitments for Enterprise deployments are agreed as part of your contract rather than published as a standard figure — book a demo and we'll go through the requirements for your business.Few readers

• How secure is the Enterprise platform?

  Our Enterprise product is built for enterprise compliance requirements. By Q4, 2026 we will be HIPAA-ready for healthcare, SOC II certified, GDPR compliant. Your data stays in-house with dedicated infrastructure. Check our Trust Center for up to date information.Few readers

• How is Nucleus Enterprise different from your Premium & Pro product?

  Enterprise delivers custom CPU/GPU infrastructure per customer, telecom-grade security, custom SLAs agreed per contract, and dedicated implementation support. Built for organizations handling 1,000+ calls monthly across multiple locations.Few readers

• How many calls can your Enterprise product handle?

  Our platform processes 600 million minutes monthly. Your dedicated infrastructure scales automatically during seasonal peaks without hiring or training new staff.Few readers

• How does my AI know what to say?

  We start by training your AI on your website and Google Business profile. Then, you can add custom FAQs in your Business Information Center. Your AI learns from the knowledge you give it and responds just like you would.Few readers

• What system can your Enterprise product integrate with?

  We build our Enterprise solution to meet your specific needs and can integrate with CRMs, ERPs, POS systems, inventory management, loyalty platforms, and industry-specific APIs. Real-time data sync ensures no information is lost.Few readers

• Will I need technical help to set up my AI Receptionist?

  Nope. Set up of a Free Play & Don't Pay, Premium, or Pro account takes minutes, not weeks. No phone systems to install, no tech team required.Few readers

• What analytics does your Enterprise product provide?

  Our Nucleus Enterprise product provides executive-grade dashboards with real-time call metrics, sentiment analysis, performance trends, and actionable recommendations. Track ROI with cost-per-call reduction and resolution time improvements.Few readers

• What happens if my AI can't answer a question?

  If your AI can't answer a caller's question, it will politely take a message and notify you immediately. Pro users get a warm transfer to a team member.Few readers

• Can I upgrade from SMB to Enterprise?

  Absolutely. As you grow, we'll migrate your data and upgrade your infrastructure seamlessly. No disruption, no lost conversations. Reach out for a demo when you’re ready.Few readers

• Can the Enterprise product handle seasonal spikes?

  Absolutely. Auto-scaling Enterprise infrastructure handles peak demands—Black Friday, harvest seasons, holiday rushes—without adding headcount or sacrificing performance.Few readers

• What can your Enterprise AI handle beyond basic calls?

  Healthcare: Appointment scheduling, insurance pre-qualification, reminder calls, multi-location coordination Retail: Order processing, loyalty enrollment, inventory checks, promotional campaigns Distribution: Order intake, delivery scheduling, substitution workflows, back-order notificationsFew readers

• What is a Pro account?

  Pro is built for teams ready to scale. Get 20 team members, warm transfers, bi-directional SMS, sentiment analysis, KPI dashboards, and CRM integrations for $89/month. Join our waitlist and be one of the first to hear when our Pro AI Agent is launching.Few readers

• What industries do you serve with your Enterprise product?

  Healthcare practices, retail chains, food distributors, and other high-volume enterprises. We customize workflows for industry-specific needs—appointment scheduling for healthcare, order management for distribution, loyalty enrollment for retail.Few readers

• Will implementing your Enterprise product disrupt our operations?

  No. We deploy alongside existing systems with minimal disruption. Your team continues normal operations while we handle integration and testing.Few readers