What do the Availability Settings mean in the Staff Directory?
When adding a team member to the Staff Directory, their Availability so your AI Receptionist knows when to transfer calls to them, and when to take a message instead:
Login to your Nucleus portal
Navigate to Attendant Staff Directory page
Select a team member to set their Availability
In the Availability drop down menu, select from:
Available. Send calls through: Your AI Receptionist will always route calls to this Team Member, regardless of the day or time of day.
Unavailable. Take a message: Your AI Receptionist will always tell the caller that this team member is unavailable and will offer to take a message. Your AI Receptionist will then deliver the caller’s message via Email or SMS/Text to the team member, depending on what delivery mechanism has been set in their team member profile.
Schedule. Accept calls based on timetable: Your AI Receptionist will only send calls to the team member during the hours you specify in the Schedule widget. Your AI Receptionist will take a message and deliver the message for any calls outside of those hours.
To set Availability Hours (office hours) in the Schedule Widget, select Schedule. Accept calls based on timetable.
Set your team member’s availability hours by checking any days of the week this team member is available to take calls. Set their Available hours for each day by clicking in the From and To drop-down boxes.
Uncheck any days of the week that the Team Member is Unavailable. Your AI Receptionist will take messages and forward them via phone Email or SMS/Text on these days.
Please note: You cannot currently set a time zone for each team member; a time zone can only be set for your entire business. Therefore, if you have a team Member who works in a different time zone, you must set their Availability hours according to the time zone you selected for your business on the Attendant Settings page.
Login to your Nucleus portal
Navigate to Attendant Staff Directory page
Select a team member to set their Availability
In the Availability drop down menu, select from:
Available. Send calls through: Your AI Receptionist will always route calls to this Team Member, regardless of the day or time of day.
Unavailable. Take a message: Your AI Receptionist will always tell the caller that this team member is unavailable and will offer to take a message. Your AI Receptionist will then deliver the caller’s message via Email or SMS/Text to the team member, depending on what delivery mechanism has been set in their team member profile.
Schedule. Accept calls based on timetable: Your AI Receptionist will only send calls to the team member during the hours you specify in the Schedule widget. Your AI Receptionist will take a message and deliver the message for any calls outside of those hours.
To set Availability Hours (office hours) in the Schedule Widget, select Schedule. Accept calls based on timetable.
Set your team member’s availability hours by checking any days of the week this team member is available to take calls. Set their Available hours for each day by clicking in the From and To drop-down boxes.
Uncheck any days of the week that the Team Member is Unavailable. Your AI Receptionist will take messages and forward them via phone Email or SMS/Text on these days.
Please note: You cannot currently set a time zone for each team member; a time zone can only be set for your entire business. Therefore, if you have a team Member who works in a different time zone, you must set their Availability hours according to the time zone you selected for your business on the Attendant Settings page.
Updated on: 01/05/2025
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