Can my AI Receptionist answer my existing business phone number?

Yes, this feature is exclusive to Premium users. If you want your Nucleus AI employee to answer your pre-existing business phone number:

• Upgrade to Premium
• Email us at support@nucleus.com with the request to "Port ". We will need to know your current phone carrier, your Nucleus phone number and the email you registered.
• You will not be able to make outbound calls through this phone number. It will handle inbound calls to your AI employee, who can provide information as trained and/or transfer calls to the team members you have setup.

Updated on: 03/08/2026