Q: How do I login to my Nucleus account?

<ul> <li>Visit <a href="https://www.nucleus.com/">Nucleus.com</a> and click ‘Login,’ or go directly to <a href="https://app.nucleus.com/signin">app.nucleus.com/signin.</a></li> <li>Enter your email and password, then click ‘Sign In.’</li> </ul>

Q: What’s included in my Free Account?

In the Free account you can: <ul> <li>Change your business name (the name your AI Receptionist will say as part of the standard Welcome Greeting when they answer your phone number)</li> <li>Select your time zone (so your AI Receptionist knows when you are available)</li> <li>Input customized Welcome and Goodbye greetings</li> <li>Select from different AI Receptionist voices</li> <li>Add up to 10 team members to your Staff Directory and tell your AI Receptionist when they are available to receive calls. When team members are unavailable, messages will be delivered via email.</li> <li>Enter up to 1,000 character of Business Information to teach your AI Receptionist about your business so it can answer callers' questions</li> </ul> In the Premium account you get all Free features plus: <ul> <li>Choose between Email and SMS notifications for missed calls and messages</li> <li>Add up to 100 Team Members to your Staff Directory and have messages regarding missed calls delivered via email or SMS (text).</li> <li>Enter up to 10,000 character of Business Information to teach your AI Receptionist about your business so it can answer callers' questions</li> <li>Bring your existing business phone number to Nucleus and have your AI Receptionist answer your existing business phone number.</li> </ul>

Question 1

How do I login to my Nucleus account?

Accepted Answer

Visit Nucleus.com and click ‘Login,’ or go directly to app.nucleus.com/signin.
Enter your email and password, then click ‘Sign In.’

Question 2

Can my AI Receptionist answer my existing business phone number?

Accepted Answer

Yes, this feature is exclusive to Premium users. If you want your Nucleus AI Receptionist to answer your pre-existing business phone number:

Upgrade to Premium
Email us at support@nucleus.com with the request to "Port ". We will need to know your current phone carrier, your Nucleus phone number and the email you registered.
You will not be able to make outbound calls through this phone number. It will handle inbound calls to your AI Receptionist, who can provide information as trained and/or transfer calls to the team members you have setup.

Question 3

What’s included in my Free Account?

Accepted Answer

In the Free account you can:

Change your business name (the name your AI Receptionist will say as part of the standard Welcome Greeting when they answer your phone number)
Select your time zone (so your AI Receptionist knows when you are available)
Input customized Welcome and Goodbye greetings
Select from different AI Receptionist voices
Add up to 10 team members to your Staff Directory and tell your AI Receptionist when they are available to receive calls. When team members are unavailable, messages will be delivered via email.
Enter up to 1,000 character of Business Information to teach your AI Receptionist about your business so it can answer callers' questions

In the Premium account you get all Free features plus:

Choose between Email and SMS notifications for missed calls and messages
Add up to 100 Team Members to your Staff Directory and have messages regarding missed calls delivered via email or SMS (text).
Enter up to 10,000 character of Business Information to teach your AI Receptionist about your business so it can answer callers' questions
Bring your existing business phone number to Nucleus and have your AI Receptionist answer your existing business phone number.

Question 4

Can my AI Receptionist transfer calls to international numbers?

Accepted Answer

Not yet, but hopefully coming soon.

Your AI Receptionist can only transfer calls to most North American destinations.

You can still register for the service and select a US or Canadian number. If you mark your team members as unavailable, then they will be emailed any messages left for them.

Question 5

How do I assign roles so that my AI Receptionist can transfer calls based on callers' requests to speak to a department?

Accepted Answer

Roles are any job titles or tasks a team member is responsible for. Roles tell your AI Receptionist who to transfer calls to based on callers’ inquiries. To define a staff member's role:

Login to your Nucleus account
Click on the Attendant page and Staff Directory tab
Click on the staff member you want to add a role for
In the Team member roles field, type the team member's role, such as "billing", "CEO", or "analyst".
Hit Enter/Return or Tab on your keyboard
Enter as many roles as you want; just make sure to his Enter/Return or Tab on your keyboard betwen each role
Click Save and watch for the green success message

Question 6

Can I be notified of missed calls by both Email and SMS (Text message)?

Accepted Answer

If you are a Premium user, you may choose to receive messages about missed calls either by Email or SMS (text), however, not both at this time.

If you are a Free user, you will receive messages exclusively via Email.

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