Q: How do I login to my Nucleus account?

<ul> <li>Visit <a href="https://www.nucleus.com/">Nucleus.com</a> and click ‘Login,’ or go directly to <a href="https://app.nucleus.com/signin">app.nucleus.com/signin.</a></li> <li>Enter your email and password, then click ‘Sign In.’</li> </ul>

Q: What’s included in my Free Play & Don't Pay Account?

In the Free Play and Don't Pay account you can: <ul> <li>Change your business name (the name your AI Receptionist will say as part of the standard Welcome Greeting when they answer your phone number)</li> <li>Select your time zone (so your AI Receptionist knows when you are available)</li> <li>Input customized Welcome and Goodbye greetings</li> <li>Select from different AI Receptionist voices</li> <li>Add 1 team member to your Staff Directory and tell your AI Receptionist when they are available to receive calls. When the team member is unavailable, messages regarding missed calls will be delivered via email.</li> <li>Enter up to 1,000 character of Business Information to teach your AI Receptionist about your business so it can answer callers' questions</li> </ul> In the Premium account you get all Free features plus: <ul> <li>Choose between Email and SMS notifications for missed calls and messages</li> <li>Add up to 10 Team Members to your Staff Directory and have messages regarding missed calls delivered via email or SMS (text).</li> <li>Enter up to 10,000 character of Business Information to teach your AI Receptionist about your business so it can answer callers' questions</li> <li>Bring your existing business phone number to Nucleus and have your AI Receptionist answer your existing business phone number.</li> </ul>

Q: How do I close my account?

⚠ Closing your account is permanent and non-reversible. Any remaining time on a paid subscription will be forfeited. Your Nucleus phone number will be deactivated and re-assigned to a new customer. To close/delete your Free or Premium account: <ol> <li>Login to your Nucleus account.</li> <li>Click on your Account Avatar in the top-right corner.</li> <li>Select ‘Account.’</li> <li>Select ‘Close Account.’</li> <li>Confirm that you want to close your account.</li> </ol> If you have a Premium Account and you wish to downgrade to a Free Account: <ul> <li><a href="https://helpdesk.nucleus.com/en-ca/article/how-do-i-login-to-my-nucleus-account-xnnmwn/">Login</a> to your Nucleus Account</li> <li>Click on your **Account Avatar **at the top right-hand corner of the dashboard.</li> <li>Select Billing </li> <li>Select Cancel Subscription</li> <li>** **Confirm **Cancellation</li> <li>Your Premium Account will downgrade to a Free Account at the end of your current billing period</li> </ul>

Q: How do I teach my AI Receptionist with Business Information?

This section allows you to teach your AI Receptionist about your business. Your AI Receptionist will use this information to answer customer questions. If you entered a website URL when you signed up for your Nucleus AI Receptionist, you may already have pre-populated information cards in the Business Information section. You should read these over to confirm the content is accurate. To add or remove** Information Cards:** <ol> <li>Login to your Nucleus account.</li> <li>Navigate to Attendant > Training > Business Information.</li> <li>Click ‘Add Information Card.’</li> <li>Enter a Subject (question or topic).</li> <li>Enter a Body (detailed answer).</li> <li>Click ‘Save.’</li> <li>Call your AI Receptionist to confirm to test them.</li> </ol> To remove an information card, click Remove card.

Question 1

How do I login to my Nucleus account?

Accepted Answer

Visit Nucleus.com and click ‘Login,’ or go directly to app.nucleus.com/signin.
Enter your email and password, then click ‘Sign In.’

Question 2

What’s included in my Free Play & Don't Pay Account?

Accepted Answer

In the Free Play and Don't Pay account you can:

Change your business name (the name your AI Receptionist will say as part of the standard Welcome Greeting when they answer your phone number)
Select your time zone (so your AI Receptionist knows when you are available)
Input customized Welcome and Goodbye greetings
Select from different AI Receptionist voices
Add 1 team member to your Staff Directory and tell your AI Receptionist when they are available to receive calls. When the team member is unavailable, messages regarding missed calls will be delivered via email.
Enter up to 1,000 character of Business Information to teach your AI Receptionist about your business so it can answer callers' questions

In the Premium account you get all Free features plus:

Choose between Email and SMS notifications for missed calls and messages
Add up to 10 Team Members to your Staff Directory and have messages regarding missed calls delivered via email or SMS (text).
Enter up to 10,000 character of Business Information to teach your AI Receptionist about your business so it can answer callers' questions
Bring your existing business phone number to Nucleus and have your AI Receptionist answer your existing business phone number.

Question 3

How do I close my account?

Accepted Answer

⚠ Closing your account is permanent and non-reversible. Any remaining time on a paid subscription will be forfeited. Your Nucleus phone number will be deactivated and re-assigned to a new customer. To close/delete your Free or Premium account:

Login to your Nucleus account.
Click on your Account Avatar in the top-right corner.
Select ‘Account.’
Select ‘Close Account.’
Confirm that you want to close your account.

If you have a Premium Account and you wish to downgrade to a Free Account:

Login to your Nucleus Account
Click on your **Account Avatar **at the top right-hand corner of the dashboard.
Select Billing
Select Cancel Subscription
** **Confirm **Cancellation
Your Premium Account will downgrade to a Free Account at the end of your current billing period

Question 4

How do I teach my AI Receptionist with Business Information?

Accepted Answer

This section allows you to teach your AI Receptionist about your business. Your AI Receptionist will use this information to answer customer questions.

If you entered a website URL when you signed up for your Nucleus AI Receptionist, you may already have pre-populated information cards in the Business Information section. You should read these over to confirm the content is accurate.

To add or remove** Information Cards:**

Login to your Nucleus account.
Navigate to Attendant > Training > Business Information.
Click ‘Add Information Card.’
Enter a Subject (question or topic).
Enter a Body (detailed answer).
Click ‘Save.’
Call your AI Receptionist to confirm to test them.

To remove an information card, click Remove card.

Question 5

Can my AI Receptionist answer my existing business phone number?

Accepted Answer

Yes, this feature is exclusive to Premium users. If you want your Nucleus AI Receptionist to answer your pre-existing business phone number:

Upgrade to Premium
Email us at support@nucleus.com with the request to "Port ". We will need to know your current phone carrier, your Nucleus phone number and the email you registered.
You will not be able to make outbound calls through this phone number. It will handle inbound calls to your AI Receptionist, who can provide information as trained and/or transfer calls to the team members you have setup.

Question 6

Can my AI Receptionist transfer calls to international numbers?

Accepted Answer

Not yet, but hopefully coming soon.

Your AI Receptionist can only transfer calls to most North American destinations.

You can still register for the service and select a US or Canadian number. If you mark your team members as unavailable, then they will be emailed any messages left for them.

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