How do I customize my AI Receptionist's Greetings?

Your Nucleus account is pre-configured with a standard Welcome greeting. This greeting includes your company name as it appears in the “Business Name” field on the Attendant Training page.

Your Nucleus account is also pre-configured with a Goodbye message. Your AI Receptionist will say this message on a “best effort” basis. This means your AI Receptionist will use conversational cues to detect the caller’s intention to end the call.

To customize your Receptionist's Greetings:

1. Login to your Nucleus account.
2. Go to the Attendant Training page.
3. Edit the Welcome and Goodbye messages.
4. Click ‘Save.’

Updated on: 01/05/2025