> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://helpdesk.nucleus.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# What is the Staff Directory and how do I add team members to it?

The **Staff Directory** allows your AI employee to **transfer calls** to team members **by name or role**. If a staff member is unavailable, the AI employee will **take a message** and send it via **email, or via SMS** (Premium only). To add a team member to your Staff Directory:

* **Login** to your Nucleus account.
* **Navigate** to **Reception > Staff Directory**.
* **Click** ‘Add Staff.’
* **Enter** the team member’s details:
    
* **Full Name**
    
* **Email Address**
    
* **Phone Number** (for call transfers & messages)
    
* **Roles:** These are any job titles or tasks this team member is responsible for. Roles tell your AI employee who to transfer calls to based on callers’ inquiries. Type the team member’s role in the box (such as “billing”, “CEO”, “hairstylist”) and hit Enter/Return or Tab on your keyboard. Enter as many roles as you want.
    
* **Missed Call Notification Preference** (Email for Free Play & Don't Pay users; Email or SMS for Premium or Pro users)
    
* **Availability** (Available, Unavailable, or Schedule-based)

Click **Save **and watch for the green success message