> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://helpdesk.nucleus.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# What happens if my AI can't answer a question?

If your AI can't answer a caller's question, it will politely take a message and notify you immediately. Pro users get a warm transfer to a team member.