> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://helpdesk.nucleus.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How do I assign roles so that my AI Receptionist can transfer calls based on callers' requests to speak to a department?

Roles are any job titles or tasks a team member is responsible for. Roles tell your AI employee who to transfer calls to based on callers’ inquiries. To define a staff member's role:

* Login to your Nucleus account
* Click on the **Attendant** page and **Staff Directory** tab
* Click on the staff member you want to add a role for
* In the Team member roles field, type the team member's role, such as "billing", "CEO", or "analyst".
* Hit Enter/Return or Tab on your keyboard
* Enter as many roles as you want; just make sure to his Enter/Return or Tab on your keyboard betwen each role
* Click **Save** and watch for the green success message